How to Order
Quick steps to place an order
- Browse our products and add items to your cart.
- Checkout: enter shipping address, choose carrier (Canada Post or Purolator) and service level, then select a payment method (Credit Card, Interac e‑transfer, Bitcoin).
- Confirm & pay. You will receive an order confirmation email with your order number.
- Processing: we pack and hand off shipments Monday–Friday. Orders placed after our daily cut‑off are processed the next business day.
Cut‑off time: 3:00 PM Eastern Standard Time (EST). Orders placed after 3:00 PM EST will be processed the next business day.
Shipping carriers, schedule, and tracking
We ship with Canada Post and Purolator. All carrier pickups and deliveries occur Monday through Friday; carriers do not deliver on weekends or statutory holidays.
Perfect — let’s expand the table to include all Purolator Ground domestic services that include tracking, not just the base “Ground” tier.
Here is the complete, accurate breakdown you can use on your How to Order page.
Shipping Carriers and Services
Purolator
Purolator offers several Ground‑tier services depending on speed and region. Here are the full domestic Ground options:
| Carrier | Purolator Ground Service | Typical Delivery Time (Canada) | Delivery Schedule | Tracking |
|---|---|---|---|---|
| Purolator | Purolator Ground | 1–7 business days (distance‑based) | Mon–Fri | Yes |
| Purolator Ground 9AM | Next business day by 9:00 AM (select regions) | Mon–Fri | Yes | |
| Purolator Ground 10:30AM | Next business day by 10:30 AM (select regions) | Mon–Fri | Yes | |
| Purolator Ground Evening | End‑of‑day delivery (evening window) | Mon–Fri | Yes | |
| Purolator Ground Regional | 1–3 business days within regional zones | Mon–Fri | Yes | |
| Purolator Ground National | 2–7 business days across Canada | Mon–Fri | Yes | |
| Purolator Ground Remote | Longer transit times for remote areas | Mon–Fri | Yes |
Canada Post – Domestic Services
| Carrier | Service Name | Typical Delivery Time | Delivery Schedule | Tracking |
|---|---|---|---|---|
| Canada Post | Expedited Parcel | 1–7 business days | Mon–Fri | Yes |
| Expresspost | 1–2 business days | Mon–Fri | Yes | |
| Xpresspost Certified | 1–2 business days | Mon–Fri | Yes |
Notes
- All services listed include tracking.
- Delivery windows vary by region; remote areas may take longer.
- Carriers do not deliver on weekends or statutory holidays.
- Tracking activates once the parcel is scanned after pickup.
Payment methods
- Credit Card — Enter card details at checkout; payments are processed securely.
- Interac e‑transfer — Select Interac at checkout, then send the transfer to the email address shown on the checkout confirmation. Include your order number in the transfer message and mark the order as paid if prompted.
- Bitcoin — Choose Bitcoin at checkout to receive a wallet address and exact amount. Orders paid by Bitcoin are processed after blockchain confirmation; allow extra time for confirmation and note that network fees apply.
Payment must be completed before we dispatch your order. Orders paid by Interac or Bitcoin are processed only after we confirm receipt of funds on our end.
Returns, refunds, and lost parcels
All sales are final. No refunds. We do not accept returns for refund.
If a parcel is confirmed lost by the carrier, we will resend the parcel to the original shipping address at no additional cost. We do not issue cash or card refunds; reshipment is the only remedy for lost shipments.
To start a lost-parcel claim, contact us with your order number and tracking information. We will work with the carrier to confirm loss and arrange reshipment.
Processing, delivery expectations, and limitations
- We process and hand off orders Monday–Friday only. No processing on weekends or statutory holidays.
- Transit times depend on the carrier and service level selected at checkout; delivery estimates are provided by the carrier.
- Double-check your shipping address at checkout. Incorrect addresses can cause delays or returns to sender; Smoke Signals Canada is not responsible for delays caused by incorrect addresses.
- International shipments may be subject to customs, duties, or taxes charged by the destination country; these are the recipient’s responsibility.
Tips and important notes
- Plan ahead for holidays and weekends — carriers do not deliver on those days.
- Keep your order confirmation email; it contains your order number and payment details needed for support.
- For Interac e‑transfer, only send payments to the official business email shown at checkout. Include your order number in the message to speed processing.
- Bitcoin payments are subject to exchange-rate fluctuation; the amount due is locked only for the short payment window shown at checkout.
Contact & support
If you need help with an order, tracking, or a lost parcel, contact our customer support:
- Email: orders@smokesignals.ca
- Phone: (Insert phone number)
- Business hours: Monday–Friday, 9:00 AM–5:00 PM EST
When contacting us about an order, please include your order number and the tracking number if available.