Shipping Policy & Delivery Information
General Shipping Policy
We are committed to delivering your order quickly, securely, and with full transparency. All shipments are dispatched from our Canadian fulfillment center. Orders are processed within 1–2 business days, excluding weekends and statutory holidays.
- Processing Time: 1–2 business days
- Delivery Days: Monday–Friday (no weekend or holiday delivery)
- Tracking: Every shipment includes a tracking number, emailed once the carrier scans your parcel
Shipping Carriers, Domestic Services (Tracking Only)
| Carrier | Service Name | Typical Delivery Time | Delivery Schedule | Tracking |
|---|---|---|---|---|
| Canada Post | Expedited Parcel | 1–7 business days | Monday–Friday | Yes |
| Canada Post | Expresspost | 1–2 business days | Monday–Friday | Yes |
| Canada Post | Xpresspost Certified | 1–2 business days | Monday–Friday | Yes |
| Purolator | Purolator Ground | 1–7 business days | Monday–Friday | Yes |
| Purolator | Purolator Express® 9AM | Next business day by 9:00 AM | Monday–Friday | Yes |
| Purolator | Purolator Express® 10:30AM | Next business day by 10:30 AM | Monday–Friday | Yes |
| Purolator | Purolator Express® | Next business day (end of day) | Monday–Friday | Yes |
Tracking Your Order
Once your order has shipped, you will receive an email confirmation with your tracking number. You can track your shipment directly using our integrated tracking tool:
Additional Information
- Remote Areas: Delivery times may be longer for rural or remote regions.
- Delays: Weather, carrier capacity, or unforeseen events may impact delivery schedules.
- Customer Support: If you have questions about your shipment, please contact our support team with your order number.